At Slat Wall Panel, we aim to ensure your complete satisfaction with our products. We offer a 30-day return policy, which means you have 30 days from receiving your item to initiate a return if needed.
To qualify for a return, your item must be in the same condition that you received it: unused, unaltered, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at hello@slatwallpanel.ca. You will need to send your return to the following address: Slat Wall Panel Returns, 107-19181 34a ave Surrey, BC, V3S 0L5
If your return is accepted, we will provide detailed instructions on how and where to send your package. Please note, items returned without prior approval will not be accepted. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Upon receiving and inspecting your return, we will inform you whether the refund was approved. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.
Should more than 15 business days pass since the approval of your return without receiving a refund, please contact us at hello@slatwallpanel.ca